All Returns & Exchanges must meet the following requirements:
- Merchandise must be unworn, unwashed, undamaged and unused.
- Merchandise must be free of make-up, deodorant, or any other stains.
- Merchandise must have all original tags, sanitary stickers & must be in original packaging.
- The package must be postmarked within fourteen (14) days of delivery.
- Shipping and handling charges are non-refundable.
- Packing slip MUST be included so we can place the order / know where and who it belongs to.
- We do not reimburse your shipping charges for returns/exchanges.
- In-person returns to our online fulfilment centre will not be accepted.
- Returns/exchanges are processed within 5 business days.
- You will be notified via email once your return/exchange has processed.
- If the item requested for exchange is unavailable, we will reimburse you.
Read Return & Exchange Policy (above) in its entirety to be sure your merchandise is returnable.
Send an email to email@example.com explaining that you would like to return / exchange your order and your reasoning. Please also detail if you would like to return only a specific item(s), if this is the case which items or all. Please also detail if you would like to exchange, which item(s) you would like to exchange and for which size / colour. We will then get back to you with an answer within 24 hours of receiving your email to make sure we have the desired exchange in stock.
Safely package and ship the merchandise within fourteen (14) days of receiving your shipment
Please include the packing slip. *VERY IMPORTANT so we know who is sending the package back / what your order number is etc. Without the packing slip no orders can be returned / exchanged.
We strongly recommend that you obtain tracking or delivery confirmation for your package. Venom Collection is not responsible for lost or misdirected returns and exchanges.
Once the return/exchange safely arrives at Venom Collection property, we will inspect the item(s) condition. (Note - Any merchandise that does not meet the requirements of our Return Policy will not be accepted. See Return & Exchange Policy.) Please allow 3-5 business days for your return/exchange to be processed.
Authenticity & Warranty
Venom Collection only carries merchandise that is authentic, first-run, and purchased directly from the Venom website. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. If within the first thirty days, such a problem has been identified with your merchandise please contact us at firstname.lastname@example.org with a picture and description of the defect. Damaged Items should be reported to customer service immediately (before returning package) to ensure your refund or exchange is properly processed.
By placing an order on Venom Collection website, Customer accepts all terms of this Return/Exchange Policy.